Privacy policy
Privacy Policy
Last updated: November 21, 2025
TEKZO operates this store and this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). TEKZO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or has been anonymized so that it cannot identify or reasonably be linked to you.
We may collect or process the following categories of personal information, including information derived from such personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, and bank account numbers, payment card details, bank account information, transaction information, payment method, payment confirmation, and other payment information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, add to your shopping cart, add to your wishlist, purchase, return, exchange, or cancel, and your previous transactions.
Communications with us, including the information you include in your communications with us, such as when you submit a customer support request.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about your interaction with the Services, such as how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers, including when we use them to enable certain technologies and when they collect or process your personal information on our behalf.
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
Providing, Customizing, and Improving the Services
We use your personal information to provide the Services to you, including to fulfill our contract with you, process your payments, prepare your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, handle shipping, enable any returns and exchanges, allow you to write reviews, and create a customized shopping experience for you, such as recommending products related to your purchases.
This may include using your personal information to better customize and improve the Services.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your shopping cart and other activity on the Services.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
If you choose to use the Services and create an account, you are responsible for protecting your account information. We strongly recommend that you do not share your username, password, or other access information with anyone else.
Communicating With You
We use your personal information to provide customer support, respond to you, provide effective Services to you, and maintain our business relationship with you.
Legal Reasons
We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in preparing for civil proceedings, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners to provide marketing services and advertisements to you. For example, we use Shopify to support personalized ads through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you in order to show you targeted advertisements and marketing based on your online activity across different merchants and websites.
When you ask us, request that we, or otherwise consent to us disclosing certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce any applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.
Information that you submit to the Services will be transferred to and shared with Shopify, as well as third parties that may be located in countries other than where you live, in order to provide and improve the Services for you.
In order to protect, develop, and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, together with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, together with other merchants and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights in connection with the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and what rights you may have, you can visit Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through Shopify’s Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies, as well as other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.
Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.
Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.
If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” — as those terms are defined under applicable law — personal information about individuals under the age of 16.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, the information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, they only apply in certain circumstances, and in some cases we may reject your request to the extent permitted by law.
Right to access / know
You may have the right to request access to the personal information we hold about you.
Right to delete
You may have the right to request that we delete the personal information we hold about you.
Right to correct
You may have the right to request that we correct inaccurate personal information we hold about you.
Right to portability
You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
Managing communication preferences
We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.
If you live in the United Kingdom or the European Economic Area (EEA), and subject to exceptions and limitations under local law, you may exercise the following rights in addition to the rights described above:
Objection to processing and restriction of processing
You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of consent
Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact information below.
To learn more about how Shopify uses your personal information and what rights you may have, including rights related to data processed by Shopify, you can visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law.
In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
Complaints
If you would like to make a complaint about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or to submit your complaint to your local data protection authority. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.
International Transfers
Please note that we may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority in the United Kingdom, as applicable, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We will publish the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required under applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or email us at: